Claim Of Complaint Letter

Mr. Tulus Syafaat
Esprit Fashion Company
Jakarta, Indonesian

Dear Mr. Tulus Syafaat:

I am sorry, but the coat I purchased of you on May 3 for P 1,568.00 is not giving the service I feel a coat of this quality and price should give.

In the six months I have had it, I have not given the coat severe or unusual wear, but already the nap is wearing away above the cuffs and pockets. Also, the lining has given way at the armholes.

If I were in Indonesia, I would be glad to bring the coat in for your inspection. That being impossible, I am sending it to your under another cover. When you see it, I believe you will feel as I do – that the cost is not up to your standard.

As I like this model and feel that this coat has been an exception, I would be interested in securing another one, provided you are able to make me a sufficiently attractive allowance.

Your truly,

Mr. Yosua Pratama