Adjustment letter

Famous Bookstore Inc.
San Jose St.
Bali, Indonesian

May, 2011

Mrs. Adelina Nievera
Central School of Indonesian
Rocky Road
Bali, Indonesian

Dear Mrs. Minda Yustira:

Of course we are going to replace the copies of “Physical Science” which your letter of the 5th reported as defective. Five extra books are being packed and will go out the first thing tomorrow.

It is impractical for us to make a careful inspection of every book that leaves our shipping department, much as we should like to do so. If we did, we could not quote a price of forty five dollars a copy. We are, however, glad to replace any defective copies, for we realize that binderies are no infallible, and sometimes make mistakes.

We are sorry that one these mistakes occurred in your order.

Yours truly,

Yosua Pratama
Store Manager